Many customers have been complaining about their surface book 3 screens shutting off randomly on microsofts forums, and the company has. Microsoft release firmware update for the surface book range. Excessive firmware and driver problems have only been exacerbated by microsofts execrable treatment of its surface customers. Dec 15, 2015 one surface book owner i know who was particularly eager to get one had to replace their device three times at a microsoft store. Microsoft says its fix for surface book, surface pro 4. When surface is off, press and hold the volume up button and press the power button until a microsoft or surface logo appears onscreen. Amazing amount of problems with surface book microsoft. A previous hinge design, seen here on microsoft s surface book 2 15inch model ewan spence ewan spence as noted, this is not the first patent to reveal microsoft s work on its computing. Surface support shrivels as battery, driver, update. Run surface diagnostic toolkit and make sure to complete the tasks. Microsoft cant solve the surface book 2s problems by shipping the surface book 3 and. Aug 06, 2019 microsoft recently shipped new driver updates for several surface devices, including the original surface book, surface pro and firstgeneration surface laptop. Latest update causing wifi issues on microsoft surface for. Jan 09, 2020 third, go to microsoft surface book firmware and download the right msi for you.
My wifes surface book screen remains blank for about four minutes after logging in. The removable tablet is surrounded by a magnesium alloy, which is also used for the keyboard dock. The surface book 3 is worth buying, but only if you need the 2in1 form factor. If these steps dont resolve the problem, you can submit a service order to microsoft. Share your common surface book problems windows central. Surface book 2 very bad experience serious hardware. Fix the surface book overheating issues windows report. It also allows you to suspend active downloads and resume downloads that have failed. Removing the dust and lint by cleaning venting in microsoft surface book 2. If youre having problems typing or using the touchpad on your surface book keyboard, see troubleshoot surface type cover or keyboard. Microsoft now claims the surface book 2 battery can be replaced by microsoft authorized service providers.
Jul 08, 2020 after the screen cracking problem with surface laptop 3, reports are coming out that some surface book 3 owners are having problems with the headphone jack on their devices. Microsoft surface book 2 gets new firmware updates to improve. The driver msi files include all of the drivers and firmware needed to deploy custom images of windows on your surface devices. Aug 10, 2017 instead, microsoft s standing was likely hurt by bugs and crashes that affected past devices like the surface pro 4 and surface book. Troubleshoot problems with your microsoft mouse or keyboard. Microsoft owns up to issues with the surface book and pro 4. We are sorry to learn you have issues with your surface book 3. Most microsoft or surface bluetooth mice and keyboards require a pc with bluetooth 4. After updating to windows 10 may 2019 update version. After updating to window 10, version 1903 may 2019. Users reporting problems with microsofts surface book laptop.
Its microsoft s enterprise version to the consumer. Microsoft fixed some initial problems with firmware updates, like the randomly disappearing discrete gpu, for example, but others, like the laggy. Save all of your files and close all open apps and programs. Microsoft release firmware update for the surface book. Jun 12, 2020 the surface book 2 has put its users through a lot. Fix problems detaching or attaching your surface book keyboard. Surface book 3 users are reporting random screen blackouts occuring on their device. Testing conducted by microsoft in april 2020 using preproduction software and preproduction configurations of surface book 3. Early surface pro 4 and surface book problems love my surface. Doesnt matter if its from sleep or a full power up. Microsofts surface book 2 power supply problem isnt. Jun 05, 2018 now im stuck with the surface book 2 because, as ive since learned, microsoft is reluctant to make exceptions to its return policy. Follow these instructions below to fix the overheating problem in your microsoft surface book 2. My surface book 2 is sleek, fast, innovative, and i hate it digital.
Fix common surface problems using the surface diagnostic toolkit. It has a 10th gen quadcore i7, up to 32gb of ram, up to 2tb ssd storage, and nvidias geforce gtx 1660 ti max q gpu. Jun 30, 2019 a previous hinge design, seen here on microsoft s surface book 2 15inch model ewan spence ewan spence as noted, this is not the first patent to reveal microsoft s work on its computing. Under find and fix other problems, select bluetooth run the troubleshooter and follow the instructions. Following reports that the may update to windows 10 was causing a number of issues, microsoft has confirmed that it will be blocking the. If youre having surface book problems or surface pro 4 problems, dont panic. It seems that surface book 2, win10 version 1903, and wpa3 dont get along well. Surface support shrivels as battery, driver, update problems. User reports of surface book and surface pro 4 problems proliferate. After getting tired of the issues, he just got a dell xps. Disconnect the power cord from your surface book and unplug any video adapters and usb devices such as printers, keyboards, and mice. There are some fixes and workarounds and microsoft is working on it now. Despite firmware and driver updates, users are reporting persistent problems with microsofts threedayold laptop and tablet.
If youre having wifi problems, go to surface cant find my wireless network. Consumer reports stops recommending microsoft surface pcs. This is yet another surface problem that microsoft has studiously ignored. Jul 14, 2019 microsoft has identified a compatibility issue on some surface book 2 devices configured with nvidia discrete graphics processing unit dgpu. May 27, 2020 the microsoft surface book 3 is still a unique machine for a unique audience. The new firmware updates bring graphics stability improvements, fixes for security issues, and more to improve. Time after time after time most recently this morning complaints. If your surfaceprobook battery goes bad, your only choice is to have microsoft swap out a full refurb replacement with the cost in the nosebleed range. The surface book 3 fixes the annoyances of its predecessor. Every hardware of the computer has a deadline as the performance decreases over time. If youre having trouble detaching or attaching your surface book keyboard, here are some steps to try to get things working again. The surface pro 7 is still the best windows tablet on the market. Apr 05, 2021 microsoft is rolling out a new series of firmware updates for surface book 2 users.
Make sure your surface is connected to the internet. I had to access the page a couple or three times, until an automatic download started. But its an incredibly expensive device, its a bit heavy, and it still doesnt have thunderbolt 3. Mar 03, 2021 high multitasking will give load on your ram which will result in an overall decline in the performance of your laptop. Thanks for taking the time to let us know about this. Microsoft surface book 2 gets new firmware updates to. Microsoft download manager is free and available for download now. Try to navigate in uefi by tapping various menu items. Microsoft surface laptops, tablets not recommended by. Feb 15, 2020 microsoft is pushing out a new firmware update for the surface book and surface book 2 with bug fixes and stability improvements. I asked about the dock because it seems that the surface book disables video to usbc when it is sending it to a dock. What to try if your surface touchscreen doesnt work. Both the surface book and surface book 2 have received an updated dtx component, which manages the docking and disconnection. May 15, 2020 microsoft s surface book 3 is the most powerful 2in1 on earth, and its the only surface portable to feature a dedicated nvidia gpu.
Action required error that you receive could mean that an apps might be using the graphics supplied by your keyboard. In many cases, downloading and installing the latest updates for windows and your surface will fix the issue. Microsoft investigating surface book 3 black screen bug. Microsofts latest surface updates are causing cpu and wifi. Heat issues have affected microsofts surface devices going back to the surface pro 3, but both the original surface book and the surface pro 4 were plagued by an inability to enter a lowpower. A new firmware update resolves a whole host of problems with microsofts hybrid, making it more worthy of your cash. Leaked microsoft memo reveals high surface book return rates. Leaked microsoft memo reveals high surface book return. Ive seen one of the problems posted but here is the list so far after using it for 4 hours. Aug 16, 2020 the power supply is no longer a bad joke with the surface book 2, microsoft made the odd and utterly terrible decision to provide a power supply that simply could not keep up with the laptops. Microsoft owns up to issues with the surface book and pro. Surface wont turn on or wake from sleep surface battery wont charge or surface wont run on battery.
Mar 15, 2020 the surface book only uses the intel processor as a display adapter. Fix common surface problems using the surface diagnostic. The four laptops losing their previous recommended status are the microsoft surface laptop 128gb and 256gb versions and microsoft surface book 128gb and 512gb versions. These drivers and firmware are not compatible with surface book first generation. It gives you the ability to download multiple files at one time and download large files quickly and reliably. Surface book 3 display issues discolourationcolour. Apr 01, 2021 the microsoft download manager solves these potential problems. The surface book 2 has put its users through a lot. Oct 28, 2020 use these drivers and firmware to prepare your custom images for enterprise deployment, or to repair problems with custom installations of windows on your surface book 2. Select the start button, and then select power restart to restart your surface book. Early adopters of microsofts surface book laptop are reporting some troubling issues with the device. Once you are in uefi, touch your surface screen and see if it responds normally. Microsoft is aware of the problem and is now investigating.
To see how, go to install surface and windows updates. Surface book battery problems microsoft surface forums. Microsoft investigating surface book 3 screen blackout issues. May 18, 2020 heat issues have affected microsofts surface devices going back to the surface pro 3, but both the original surface book and the surface pro 4 were plagued by an inability to enter a lowpower. Make sure apps have access to the microphone if your microphone isnt detected after updating windows 10, you may need to give your apps permission to use it. Download surface book drivers and firmware from official. The msi will install all relevant drivers automatically. My surface book 2 is sleek, fast, innovative, and i hate it. Hate to be the person to join a forum just to complain but im hoping my surface book is just a bad unit.
Microsoft surface book 2 heating issue fix infofuge. To fix this, charge your surface book until the green light comes on when you press the detach key. Microsoft surface book 3 users report problems with. Microsoft confirms surface book 2s power problem the verge. Check task manager for unwanted apps running in the. Microsofts surface book 2 has a power problem pcworld. Microsoft surface book 3 users report problems with headphone.
Go to device service and repair, register, and then select your surface to start a service order. If true, its a festivus miracle in the ongoing surface battery debacle. With the surface book 2, microsoft made the odd and utterly terrible decision to provide a power supply that simply could not keep up with the laptops components. If the issue persists, kindly open the nvidia control panel, then manage 3d settings and either.
If the keyboard doesnt appear to be charging, see surface wont turn on, windows wont start, or the battery wont charge. Microsoft surface book 2 slow performance problem solved. It seems to imply that the survey included surface book also oct. The surface book 3 feels very much like its predecessor, which my colleague david pierce called a serious computer for serious business. The vents are located under the case to allow the air to pass from there. Mar 03, 2021 how to fix the overheating issue in microsoft surface book 2. Microsoft acknowledges random black screens issues affecting. Microsofts latest surface updates are causing cpu and wi. Aug 14, 2017 microsoft suffered some major issues with the surface book and surface pro 4 launch. Surface book 3 update finally makes microsofts laptop a better buy. But the screen wont detach and one of the batteries isnt working. So, if you are using an old surface book 2 then it is recommended to sell it. If you are having trouble with your microphone features, the following information can help you troubleshoot and resolve issues.
Microsoft surface book 3 15 touchscreen pixelsense 2in. Aug 15, 2019 microsoft s surface devices have been largely reliable in recent years, following widespread problems with the original surface book and surface pro 4 in 2016. The cursor is there and it can be moved around, but the screen will remain blank. My surface book 2 is sleek, fast, innovative, and i hate. Feb 05, 2021 this package contains drivers for all of the components in the surface book 3, as well as updates to the system firmware that have been released via windows update.
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